word for today....STUPID!!!!

You know...You hear these stories about companies that are just SO stupid...But you think that perhaps its an over-exaggerated story-telling when in fact...Its TRUE!! Well I have such a story and believe you me.....It all happened.

were talking about the phone company folks. I've never (well I didn't actually deal with it...My roomie did) had to deal with such stupidity in all my life. We opted to get a second line to the existing account instead of getting just one phone line for me because 1. Its cheaper and 2. DSL is on the main line and this way I can have it and it ends up being cheaper. I'm all about cheap people! So my roomie calls the phone company (who shall remain nameless, but if you live in IL and used to have Ameritec, you know who I'm talking about!!) to set up the second line in the house and get information on how we can get the DSL on both computers. The process is pretty simple....Phone guy comes to install new jack in the basement and we network the computers through a "Portal" (which is wireless and very cool) and VALA!! I got a phone line AND DSL on the computer. Easy enough right......grrrrr

they told her the phone guy could be out on the following Tuesday (this was like 2 weeks ago) which happens to be around the same time the portal adapter thingy should be delivered too...So I take the day off. Now we haven't moved in yet officially and we still had some painting to do so this would have been a great time to get that all done. So 9am...Were off to the house. Phone guy was coming between 1 and 5pm but we got there early thinking UPS would show up, so we wait. And wait......And wait a little longer......The phone rings around noon.....Its my roomie.

the order was cancelled she tells me, by a third party. hmmmmm.....A third party??? Seems that the order was never placed to begin with...But they gave us a number.....But the order was cancelled....I don't know.....All I know is that everything was cancelled and I took the day off for nothing. I should have known that it wasn't going to be a good day cuz when I was painting...It came out horrible and all my ideas sucked and I just gave up. Then to find this out......Ugh....Off to get some chocolate.

so now the next appointment was for the following Tuesday and they are scheduled to come install the jack between 8am and noon. Now I happened to have had the day off this day so that was good. 8am.......9am......10am....I call. Says that he is running behind and were next on the list......11:30......Noon.....12:30......I get a call.......Running late on the last job...Will be here in about 30 min.....30 min came and went and at 3pm he finally showed up. UPS was also successfully in sending the package, but now the roomie is pissed. You would think that we would be first on the list since they screwed up last time....And they promised to wave fees, that weren't. Not a happy camper. But hey...We've got phone now and DSL is all hooked up. Allis good.

about a week later the roomie says to me that the services on the phone should be up and running by Thursday (tomorrow) so now I'm happy. Call waiting, voice mail, long distance...All that......So I asked her today to call my number to see if the service got hooked up yet and as she hits the talk button on her phone says (in an annoyed voice) something is wrong with my phone, my dial tone is skipping.............I sighed.

she's never had voice mail so she wouldn't know what that type of dial tone meant and when I told her she wasn't very happy. It seems that they put the services on her line and not mine.

stupid stupid (S) stupid (B) stupid (C) stupid stupid

so that is my horror story about the phone company. so i can't wait to hear tomorrow what happened and how long i have to wait now to get my services....so mom if your wondering why i haven't called...its because i don't have long distance yet.

other than that....things are great.

hugs, jeannine